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How to File an FSSAI Complaint Against Food Businesses

Have you ever faced issues with unhygienic food products or had bad dining experiences where safety and hygiene norms were clearly ignored? In such cases, you can file an official complaint with the Food Safety and Standards Authority of India (FSSAI) for swift redressal and action against the non-compliant food business.
This complete guide covers all details regarding lodging complaints against food companies violating safety regulations in India:

Why Should You Complain to FSSAI?

FSSAI is the apex food regulator responsible for the implementation of food safety laws in India. By complaining to FSSAI about lapses in product quality, false claims, or compromises in hygiene by food companies, you empower the authority to take corrective actions and enforce compliance. This safeguards the health and well-being of all consumers. So do not ignore any issue you face and promptly bring it to FSSAI's notice.

Where to Complain About Bad Food or Safety Issues in India?

The primary point for lodging official complaints against food businesses is the FSSAI portal. You can submit the complaint online along with details, photos, and documentation as evidence. This facilitates quick and transparent redressal. Apart from the portal, you can also call the FSSAI helpline number for your state and register a complaint verbally if needed.

How to File FSSAI Complaint Through the Online Portal?

  1. Visit the FSSAI website and register yourself by creating a user ID and password.
  2. Under the 'Complaint' section, select the option for filing a new complaint. Choose a complaint category - quality, hygiene, service, etc.
  3. Provide the name and complete address details of the food business you want to complain against. Include the FSSAI license number displayed.
  4. Upload relevant photos, videos, bills, invoices, etc. to support your complaint.
  5. Describe in detail the issue faced, date of incidence, product details, safety risks etc.
  6. Share your contact information and submit the complaint form.
  7. You will receive a system-generated unique complaint number for future tracking.

What Happens After You Complain to FSSAI?

Once submitted, FSSAI examines the complaint and initiates an inquiry if found valid. An investigation team inspects the food establishment to assess violations. Further probes may involve sample collection and lab testing. Basis their report, FSSAI can levy fines, cancel licenses or initiate prosecution if gross violations are established. Complainants can track updates online using the complaint number. Timely resolutions are enabled through the online system.

Points to Note When Filing FSSAI Complaint:

  1. Quote the 14-digit FSSAI license number in a complaint if available.
  2. Provide clear photos and factual details of the violation as evidence.
  3. Keep your complaint language formal and straight to the point. Avoid unverified allegations.
  4. Request for anonymity if desired. FSSAI conceals the complainant's identity if asked.
  5. Track status online and cooperate with the investigation team if phoned.
  6. You can also register complaints through FDA/food safety officers apart from online mode or visit our website.

With increased consumer complaints, FSSAI remains vigilant and proactive in enforcement. Your complaint could prevent health risks for others too. Therefore, do not hesitate to speak up against any food business flouting norms. The online complaint mechanism makes the process smooth, efficient, and hassle-free for citizens. Achieving food safety is a shared responsibility - do your part by reporting non-compliance and helping FSSAI make food in India safer and compliant.

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